Shipping policy

SHIPPING

GangsBay ships products worldwide.

Once the purchase process is complete, the product will be shipped using the methods made available to the user by GangsBay.

GangsBay offers free shipping to almost all countries.

Orders placed during sales periods or "2-for-1" promotions may experience slight delays in delivery times.

GangsBay is not responsible for any customs costs or potential customs holds.

If the box is open upon delivery, or if the packaging's appearance raises doubts or suspicions regarding the product's integrity, the customer should not accept the delivery and must immediately notify GangsBay via the website's contact form.

Similarly, if the customer discovers any irregularity after opening and inspecting the product, they must notify the seller within a maximum of 14 days of receipt.

Exceptional situations—such as promotional periods, courier service issues, system updates, or force majeure—may prevent these delivery times from being met. However, GangsBay commits to notifying the customer should any of the aforementioned events occur.

If no one is present at the indicated address at the time of delivery and the package cannot be delivered, our courier service will contact the customer to arrange an alternative delivery solution. If, despite proposing alternative delivery options, the package still cannot be delivered after repeated attempts, it will be returned to our facilities; once received, a refund for the purchased product(s) will be processed.